Our Services

Free collection of the products on the desired date if in warranty
Binding cost estimate: So you know the cost of the repair in advance
Fair repair costs based on actual effort
Checking each machine for function and electrical safety
If required, documentation by means of a test sticker according to DGUV regulation 3

So that your FEIN machine can be repaired even after a model change, FEIN offers all spare parts several years after the end of production. Often we can carry out repairs to your satisfaction after many years.

If a repair is no longer possible or uneconomical, FEIN customers automatically benefit from attractive offers for new devices.

Of course, FEIN will dispose of your used machine and batteries professionally and free of charge for you. A large part of the material is recycled, so FEIN makes a contribution to environmental protection.

Please note: If the parts required to repair your Fein machine are not available in stock, then it can take 3-4 weeks approx. for them to arrive from Germany.

Warranty and Repair Collection Form

First name *

Surname *

Street, Number *

Postal code *

Town/City *

Delivery address

Street, Number (delivery address)

postal code (delivery address)

Town/City (delivery address)

E-Mail *

Phone *

Machine model name *

Serial number *

Voltage *

Fault description *

Complaint: Please provide as much Information as possible

Upload a photo of the product

Please mark cost limit for immediate repair *

Maximum amount for immediate repair in £**

Upload your proof of purchase or warranty certificate *

* I have read the privacy policy.

Please note: If you decide not to go ahead with the repair after quotation the return cost per machine / per item will be £12.00**.
It is against the Health & Safety Act to reassemble the tool so you will receive your tool back in a disassembled condition.

Please make sure your tool for repair is clearly addressed.

For health and safety reasons, please ensure that any dust extraction units are emptied prior to shipping as the driver may refuse collection.

* Marked fields are mandatory and must be filled out.
** All prices are inclusive of VAT.

Technical care & Maintainance

The technical care can be performed by the end user.
Keep your electrical tool clean and dry.
Avoid big variations in temperature while storing (condensation).
Recharge your accumulators periodically.
If for a longer period of time, Lithium-ion accumulators should be stored only partially charged (2 green LEDs).
Store NiCd/NiMH accumulators for a longer period of time only if fully charged.
Recharging is neccessary at least every 3 months, due to self-discharging.
You can find further machine-specific informations in the owner's manual.

The maintenance may only be performed by electrically skilled person.
Typically, a maintenance contains external and internal cleaning, testing and renewal of wearing parts (e.g. bearings, greases, sealings).
A testing of functionality and reliability has to be performed, according to EN VDE 0701/0702.
The frequency of the maintenance depends on the ambient conditions, e.g. dust, air humidity, operation time etc.

The technical care can be performed by the end user.
Keep your electrical tool clean and dry.
Avoid big variations in temperature while storing (condensation).
Recharge your accumulators periodically.
If for a longer period of time, Lithium-ion accumulators should be stored only partially charged (2 green LEDs).
Store NiCd/NiMH accumulators for a longer period of time only if fully charged.
Recharging is neccessary at least every 3 months, due to self-discharging.
You can find further machine-specific informations in the owner's manual.

The maintenance may only be performed by electrically skilled person.
Typically, a maintenance contains external and internal cleaning, testing and renewal of wearing parts (e.g. bearings, greases, sealings).
A testing of functionality and reliability has to be performed, according to EN VDE 0701/0702.
The frequency of the maintenance depends on the ambient conditions, e.g. dust, air humidity, operation time etc.

FEIN Repairs