Data protection declaration

FEIN considers the protection of personal data and thus your private sphere to be extremely relevant. Therefore, we would like to inform you of how we use and protect your data. FEIN believes that it goes without saying that this includes complying with all statutory provisions on data protection to ensure maximum protection of your privacy. Please read the following information carefully.

Name and contact details of the person responsible for the processing, Company Data Protection Officer

These data protection guidelines apply to the processing of data by

Tooltechnic Systems (AUST) Pty Ltd
P.O. Box 4401
Dandenong South VIC 3164
Tel. 1300 063 900

sales@tooltechnic.com.au

Tooltechnic Systems (AUST) Pty Ltd is the controller according to Art. 4 No. 7 GDPR (General Data Protection Regulation).

You can also contact our data protection officer at the following e-mail address if you have any questions or suggestions regarding our data protection declaration (also referred to as "data protection policy") or other concerns regarding data processing:
dpo@fein.com.au

Collection, processing and use of personal data and the nature and purpose of its use

a) Visiting our website

The browser used on your device will automatically send information to our website's server when you access our fein.com website. This information is temporarily stored in a so-called log file. The following information will be collected without any action on your part and stored until automatic deletion:

The requesting computer's IP address,
Date and time of access,
Name and URL of the accessed files,
Website used for access (referrer URL),
The browser used and, if applicable, your computer's operating system and the name of your access provider.

We process the above-mentioned data for the following purposes:

To ensure smooth connection to our website and comfortable use of it,
Evaluation of system security and stability, as well as
for further administrative purposes.

The legal basis for such processing is Article 6 Paragraph 1 Sentence 1 Letter f) GDPR. Our legitimate interests result from purposes the listed above. The data will not be used in order to trace your person.

b) registration for our newsletter

We will use your e-mail address to regularly send you our newsletter containing news, promotions and information about your selected subject areas if you have expressly consented to this in accordance with Article 6 Paragraph 1 Sentence 1 Letter a) GDPR. The provision of an e-mail address is sufficient to receive our newsletter. The provision of further, separately marked data is voluntary and will be used to address you personally.

When using the newsletter, user behaviour is evaluated in order to be able to better tailor our offers, services, information, content and website content to your personal interests in an optimised form.

These include:
- e-mails sent and delivered
- openings and clicks within the e-mail
- end device & e-mail client usage
- clicks, openings and delivery within the e-mail over time
- bounces
- unsubscribes
- activity rate
- activities related to the website, mobile apps or social media

Your data will be sent to our software service provider Inxmail GmbH in Freiburg for dispatch & evaluation purposes. It will not be sent other third parties or to third countries. Your data will be stored for as long as you wish to receive the newsletter.

You can unsubscribe at any time, for example via a link at the end of each newsletter. Alternatively, you can also unsubscribe at any time by emailing sales@tooltechnic.com.au. Neither option incurs any costs other than those for the sending of your unsubscribe declaration in accordance with basic tariffs. You can also use the above-mentioned e-mail address to have your data rectified or deleted.

c) Use of our contact form

We offer the option of using a contact form to contact us, e.g. as an author. This requires the provision of a valid e-mail address so that we know who is sending the request and for us to be able to respond. Further information can be supplied on a voluntary basis. Data processing related to contacting us occurs under Article 6 Paragraph 1 Sentence 1 Letter a) GDPR based on your voluntary consent. The personal data we collect when you use the contact form will be deleted once your request has been resolved.

d) Ordering goods, online services or other services

We use the online shop integrated into our website to offer you the option of ordering goods, online services or other services. We collect personal data as part of the ordering process , in particular your name and address as well bank data depending on your selected payment method. We use the data you provide for the purpose of fulfilling and processing your order, for access to the online services or for implementing the other services. When you order via our online shop, you will receive e-mail confirmation of receipt of your order with the contractual text and order data (order confirmation). You can save this in your e-mail account; we also save it. For security reasons, your order data will no longer be available via the Internet, i.e. in the online shop, once your order has been dispatched.

Based on Article 6 Paragraph 1 Sentence 1 Letter b) GDPR, C. & E. FEIN GmbH and your contractual partner (FEIN subsidiary or distributor) will use the data you provide to implement the contractual relationship established with you.

We also use your data to inform you regarding our other products and services which may be of interest to you. You may object to the use of your data for this purpose at any time without incurring any costs other than those for the sending of your declaration in accordance with basic tariffs. Alternatively, you can also object at any time by emailing sales@tooltechnic.com.au. You can also use this e-mail address to have your data rectified or deleted.

e) my.FEIN

my.FEIN allows you to use online and mobile services from FEIN. Registration with my.FEIN is free of charge. To do this, we need your first and last name, your e-mail address and postal address, as well as other data about your company, such as the industry, company size, number of power tools you use and the number of power tools you use from FEIN. For individual services within my.FEIN, it may be necessary to provide further data, such as tool data for registration for the 3-year warranty. The data you provide on my.FEIN will be used by C. & E. Fein GmbH and by your respective contractual partner (FEIN subsidiary or distributor) on the basis of Article 6 Paragraph 1 Sentence 1 Letter b) GDPR. In addition, your contractual partner only uses your postal address to occasionally send you further information about FEIN products. You can withdraw your consent for your data being used by your contractual partner for advertising purposes at any time without the need for a specific form; ideally this should be done by e-mailing the following address: sales@tooltechnic.com.au

At my.FEIN, we may receive data about you from third parties. For example, instances may arise where a dealer registers a tool purchased by you for the 3-year warranty and, for this purpose, sends your first and last name, e-mail address and postal address, as well as other data about your company, such as the industry, company size, number of your power tools and number of your power tools from FEIN to FEIN and your respective contractual partner (FEIN subsidiary or distributor). Should this happen, the dealer is only permitted to send data if they have informed you that your data will be stored for the purpose of warranty registration at FEIN as well as your respective contractual partner (FEIN subsidiary or distributor) and they have received your consent. The dealer is responsible for this. If FEIN has an e-mail address for you, you will receive a registration confirmation from us by e-mail, containing the warranty conditions and the data protection declaration. The dealer is prohibited from using the purchaser's data for his or her own purposes.

Moreover, with my.FEIN you have the option of creating third parties such as employees as potential users in your own account and thus inviting them to my.FEIN. In order to do this, you must provide data such as the first and last name as well as an e-mail address at which the person to be invited can be reached. You can also provide further data about this person in this way, such as their user name, telephone number and role in the company. The data relating to these people will be sent to FEIN as well as to the respective FEIN subsidiary or distributor. In addition, this data can be viewed by other users of your account, for example if these users have administrator rights. The prerequisite for the collection, processing and transmission of data to FEIN and the respective FEIN subsidiary or distributor is that you have informed the data subjects in advance about the collection, processing and transmission of data and that you have their consent. You are responsible for this.

f) FEIN app

As well as the functionalities of my.FEIN, the FEIN app also offers you further selected online functionalities on mobile end devices, such as direct contact with FEIN or networking with power tools, for example via a Bluetooth wireless connection. Additional data such as location data may be collected as part of these functionalities. The user is free to agree to the location determination or to enter any location instead. Furthermore, within the scope of these functionalities, data on the use of FEIN power tools can also be collected, processed and sent to FEIN and the respective FEIN subsidiary or distributor. This data includes information about when, where, how and how often you use these tools (e.g. operating hours). This data is used by C. & E. Fein GmbH and the respective FEIN subsidiary or distributor on the basis of Article 6 Paragraph 1 Sentence 1 Letter b) GDPR.

Additionally, the FEIN app can also record, process and send personal data to FEIN and the respective FEIN subsidiary or distributor who work with your FEIN tools, for example if they have a Bluetooth wireless connection. In addition to personal data such as first and last name, e-mail address and postal address, this data also includes information about when, where, how and how often this person uses these tools (e.g. operating hours). In this case, the collection, processing and transmission of data to FEIN and the respective FEIN subsidiary or distributor is only permitted if you have informed these persons in advance about the collection, processing and transmission of data and you have their consent. You are responsible for this.

g) Registration to obtain our 3-year warranty

The 3-year warranty is a service within my.FEIN. Based on Article 6 Paragraph 1 Sentence 1 Letter b) GDPR, C. & E. FEIN GmbH and your contractual partner (FEIN subsidiary or distributor) will use the data you provide here to implement the contractual relationship established with you. In addition, your contractual partner only uses your postal address to occasionally send you further information about FEIN products. You can withdraw your consent for your data being used by your contractual partner for advertising purposes at any time without the need for a specific form; ideally this should be done by e-mailing the following address: sales@tooltechnic.com.au. Registration for the 3-year FEIN PLUS warranty can be withdrawn at any time. The corresponding data is then deleted with immediate effect. Please note that all the data you have provided in relation to the 3-year FEIN PLUS warranty will be lost and you will no longer be entitled to the extended warranty.

To revoke your consent, please
e-mail sales@tooltechnic.com.au
write to Tooltechnic Systems (AUST) Pty Ltd, P.O. Box 4401, Dandenong South VIC 3164

You will find more information about our warranty declaration here

Collaboration with Facebook

Use of Facebook social plug-ins

Article 6 Paragraph 1 Sentence 1 Letter f) GDPR is the basis for this website using social plug-ins (plug-ins) provides by the social network facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). These plug-ins can be recognised by one of the Facebook logos (white "f" on a blue tile, the terms "Like", ''Love" or a "thumbs up" sign) or are marked with the words "Facebook social plug-in". You can see the list of the Facebook social plug-ins and what they look like here: https://developers.facebook.com/docs/plugins/. Its browser establishes a direct link to the Facebook servers when a user accesses a page on our website containing one of these plug-ins. Facebook directly transmits the plug-in content to your browser, which integrates it into the website. The provider does not therefore have any influence over the extent of data Facebook collects using this plug-in and can thus only inform the user to the best of its knowledge: Integration of the plug-in means that Facebook receives information that a user has accessed a particular page on the website. Facebook can assign the visit to the user's Facebook account if he or she is logged into Facebook. If users interact with the plug-ins, for instance by clicking the Like button or submitting a comment, information relating to this is transmitted from their browser directly to Facebook, where it is stored. Should a user not be a member of Facebook, it is still possible for Facebook to discover and store his or her IP address. Facebook states that in Germany, it only stores an anonymised IP address. Please refer to Facebook's data protection policy regarding the purpose and extent of data collection, further processing and use of data by Facebook and the corresponding rights and setting options for protecting user privacy: https://www.facebook.com/about/privacy/. Users must log out of Facebook before visiting our website if they are a member of Facebook and object to Facebook using this website to collect data about them and link this to their Facebook membership data. The Facebook profile settings contain further setting and options for objecting to the use of data for advertising purposes: https://www.facebook.com/settings?tab=ads.

Our website uses social plug-ins ("plug-ins") provided by the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plug-ins can be recognised by one of the Facebook logos (white "f" on a blue tile or a "thumbs up" sign / Like button) or are identified by the words "Facebook social plug-in". You can see the list of the Facebook social plug-ins and what they look like here: https://developers.facebook.com/docs/plugins/.

Your browser establishes a direct link to the Facebook servers when you access a website that contains one of these plug-ins. Facebook directly transmits the plug-in content to your browser, which integrates it into the website. We do not therefore have any influence over the amount of data that Facebook collects using this plug-in and can therefore only inform you to the best of our knowledge:

Integration of the plug-ins provides Facebook with notification that you have accessed the corresponding website. Facebook can assign the visit to your Facebook account if you are logged into Facebook. If you interact with the plug-ins, for example by clicking the Like button or submitting a comment, information relating to this is transferred from your browser directly to Facebook, where it is stored. Should you not be a member of Facebook, it is still possible for Facebook to discover and store your IP address.

Please refer to Facebook's data protection policy regarding the purpose and extent of the data collection, further processing and use of data by Facebook and your corresponding rights and setting options for protecting your private sphere: https://www.facebook.com/policy.php.

You must log out of Facebook before visiting our website if you are a member of Facebook and object to Facebook collecting data about you via our website and linking this to your membership data stored by Facebook.

You can also block Facebook social plug-ins using add-ons for your browser, for example by using the Facebook Blocker.

Facebook re-marketing / re-targeting

Our website integrates re-marketing tags provided by the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA based on Article 6 Paragraph 1 Sentence 1 Letter f) GDPR. These re-marketing tags establish a direct connection between your browser and the Facebook server when you visit our website. Facebook therefore receives the information that you have used your IP address to visit our website. Facebook can thus assign your visit to our website to your user account. We can use this information to display Facebook ads. We wish to point out that as the website provider, we have no knowledge of the content of the transmitted data or its use by Facebook. You can find further information on this in the data protection declaration of Facebook https://www.facebook.com/about/privacy/. You can deactivate Custom Audiences via this link if you prefer not to allow Custom Audience to record data.

Use of Twitter plug-ins (e.g. the "Tweet" button)

Based on Article 6 Paragraph 1 Sentence 1 Letter f)GDPR, our website uses so-called social plug-ins ("plug-ins") provided by the micro-blogging service Twitter and operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). These plug-ins are marked with a Twitter logo, for instance in the form of a blue "Twitter bird". An overview of the Twitter plug-ins and their appearance can be found here: https://dev.twitter.com/web/overview

Your browser establishes a direct link to the Twitter servers when you access a page on our website that contains one of these plug-ins. Twitter directly transmits the plug-in content to your browser, which integrates it into the website. This integration means that Twitter receives the information that your browser has accessed the corresponding page on our website, even if you do not have a Twitter profile or are not currently logged into Twitter. Your browser directly transmits this information (including your IP address) to a Twitter server in the USA, where it is stored.

Twitter can directly assign your visit to our website to your Twitter account if you are logged into Twitter. If you interact with the plug-ins, for example by pressing the "Tweet" button, the corresponding information will be transmitted directly to Twitter and stored there. This information will also be published on your Twitter account and displayed to your contacts.

Please refer to Twitter's privacy policy regarding the purpose and extent of data collection, further processing and use of data by Twitter and the corresponding rights and setting options for protecting your privacy: https://twitter.com/privacy

You must log out of Twitter before visiting our website if you object to Twitter directly assigning the data collected via our website to your Twitter account. You can also use add-ons to your browser to fully prevent loading of the Twitter plug-in, e.g. by using the "NoScript" http://noscript.net/ script blocker.

Use of AddThis plug-ins (e.g. the "Share" button)

Based on Article 6 Paragraph 1 Sentence 1 Letter f) GDPR, our website uses so-called social plug-ins ("plug-ins") provided by the bookmarking service AddThis and operated by AddThis LLC, Inc., 8000 Westpark Drive, Suite 625, McLean, VA 2210, USA ("AddThis"). These plug-ins are usually marked with an AddThis logo, for instance in the form of a white plus sign on an orange background. An overview of the AddThis plug-ins and their appearance can be found here: https://www.addthis.com/get/sharing

Your browser establishes a direct link to the AddThis servers when you access a page on our website that contains one of these plug-ins. AddThis directly transmits the plug-in content to your browser, which integrates it into the website. This integration means that AddThis receives the information that your browser has accessed the corresponding page on our website and saves a cookie on your device to identify your browser. Your browser directly transmits this information (including your IP address) to an AddThis server in the USA, where it is stored. AddThis uses the data to create anonymised user profiles. These act as the basis for a customised and interest-based advertising approach to the visitors of internet pages with AddThis plug-ins.

Please refer to the AddThis privacy policy regarding the purpose and extent of data collection, further processing and use of data by AddThis: http://www.addthis.com/privacy/privacy-policy.

Should you wish to object to future data collection by AddThis, you can set a so-called opt-out cookie that you can download via the following link: http://www.addthis.com/privacy/opt-out.

You can also use add-ons to your browser to fully prevent loading of the AddThis plug-in, e.g. by using the "NoScript" http://noscript.net/ script blocker.

Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc ("Google") on the basis of Article 6 Paragraph 1 Sentence 1 Letter f) GDPR. Google Analytics uses "cookies", text files stored on your computer to analyse your site usage. The information gathered by the cookie about your site usage is usually sent to a Google server in the USA, where it is stored. The "anonymizeIp" code has been added to Google Analytics on this website to ensure anonymised collection of IP addresses (known as IP masking). Google therefore abbreviates your IP address in advance within the European Union or in other Contracting States to the Agreement on the European Economic Area. Google will use this information on behalf of the site operator to analyse your use of the website, compile reports concerning the website activities and provide additional services for the website operator connected to the use of the website and the use of the Internet. The IP address transmitted by your browser in the course of Google Analytics will not be linked with any other data held by Google. You may prevent the saving cookies by selecting the appropriate setting in your browser. Please note, however, that this may prevent you from making full use of the functions on this website. You cans also prevent the recording of the data generated by the cookie which relates to your use of the website (including your IP address) by Google, as well as the processing of this data by Google by downloading and installing the browser plugin which can be obtained via the following link http://tools.google.com/dlpage/gaoptout?hl=en.

You can prevent Google Analytics from collecting your data by clicking on the link below. This sets an opt-out cookie, which prevents your data from being recorded in the future when you visit this website:
Deactivating Google Analytics

Further information on terms of use and privacy can be found via http://www.google.com/analytics/terms/en.html or via https://www.google.de/intl/en/policies/. Please also note that the "anonymizeIp" code has been added to Google Analytics on this website to ensure anonymised collection of IP addresses (known as IP masking).

Disclosure of personal data, credit check

We only disclose your personal data to third parties if

Under Article 6 Paragraph 1 Sentence 1 Letter a) GDPR to have given consent to the processing of your personal data,
Disclosure under Article 6 Paragraph 1 Sentence 1 Letter f) GDPR is required for the assertion, exercise or defence of legal claims where there is no reason to believe that you have an overriding legitimate interest in the non-disclosure of your data,
In the event that there is a legal obligation for the disclosure under Article 6 Paragraph 1 Sentence 1 Letter c) GDPR and
This is legally permissible and required to manage the contractual relationship with you under Article 6 Paragraph 1 Sentence 1 Letter b) GDPR, for instance disclosure of your data to a shipping company contracted to effect delivery.

We transfer your payment data to the financial institution commissioned with processing the payment. We will obtain credit information from SCHUFA HOLDING AG, Kormoranweg 5, 65201 Wiesbaden, Germany as necessary to protect our legitimate interests where we have made payment or provided service in advance. Your protected interests will be considered according to the legal requirements. Data will not be disclosed to other third parties.

Use of cookies

Cookies are used on various web pages. Cookies are small text files that are stored on your computer. They do not cause any harm and do not contain any personal data about you. The information contained in the cookies enables us to recognise your computer during your next visit. This improves user friendliness and facilitates your use of our website. The data processed by these cookies are necessary for the stated purposes to represent our legitimate interests and those of third parties under Article 6 Paragraph 1 Sentence 1 Letter f) GDPR.

You can adjust your browser so that you are informed about the placement of cookies, decide acceptance on a case-by-case basis or always exclude such acceptance. However, the complete deactivation of cookies may result in you not being able to use the full functionality of our website.

Your rights as a data subject affected by the data processing

You have the right

In accordance with Article 15 GDPR, to request information concerning your personal data that we process. You can in particular request information about the purposes of the processing, the categories of personal data concerned, the categories of recipient to whom the personal data have been or will be disclosed, the envisaged period for which the personal data will be stored, the existence of the right to rectification, erasure, restriction of processing or to object to such processing, the origin of your data insofar as it was not collected by us, the existence of automated decision-making including profiling and, if necessary, meaningful information about the logic involved;
In accordance with Article 16 GDPR ,to request the correction of incorrect data or the completion of personal data which we store concerning you without undue delay;
In accordance with Article 17 GDPR, to request the deletion of personal data that we store concerning you, provided that such processing is not necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the assertion, exercising or defence of legal claims;
In accordance with Article 18 GDPR, to request restrictions to the processing of your personal data insofar as you contest the accuracy of the data, the processing is unlawful yet you oppose its deletion and we no longer need the data, but you need it for the assertion, exercising or defence of legal claims or you have objected to the processing in accordance with Article 21 GDPR;
In accordance with Article 20 GDPR, to receive your personal data that you provided to us in a structured, commonly used and machine-readable format or to request transmission of that data to another responsible body;
In accordance with Article 7 Paragraph 3 GDPR, to withdraw your consent at any time. This has the consequence that we may no longer in future continue with data processing based on this consent and
in accordance with Article 77 GDPR, to file a complaint with a supervisory authority. You can generally file this complaint with the supervisory authority for your place of residence or place of work or for our place of business.

Right to object

If your personal data is processed based on legitimate interests under Article 6 Paragraph 1 Sentence 1 Letter f) GDPR, you have the right under Article 21 GDPR to object to the processing of your personal data on grounds relating to your particular situation or your objection to direct advertising. You have a general right to objection in the latter case, which we will implement without you having to specify a particular situation.

If you would like to assert your right to revoke or object, please email sales@tooltechnic.com.au.

Data security

When you visit our website we use the SSL (Secure Socket Layer) procedure in conjunction with the highest level of encryption supported by your browser. This usually involves 256-bit encryption. We will rely instead on 128-bit v3 technology if your browser does not support 256-bit encryption. You can use the keyhole or closed padlock icon in your browser's status bar to detect whether an individual page of our website is being transmitted in encrypted form.

We also use appropriate technical and organisational security measures to protect your data against manipulation, partial or complete loss, destruction or unauthorised access by third parties. Our security measures are continuously improved in line with technological development.

Updating and amendment of this data protection declaration

This data protection declaration is currently valid and is dated May 2018.

The further development of our website or our offers or amended legal or regulatory requirements may necessitate changes to this data protection declaration. You can always visit our fein.com website and access and print out the latest version of our data protection declaration.