The FEIN magnetic drilling system.


With more than 25 years of continuous development, FEIN’s magnetic drilling technology has achieved a peak of excellence. FEIN’s 2011 acquisition of Jancy Engineering raised the bar even higher, now offering the well-known Slugger trademarked system of portable magnetic drills and annular cutters.

Now you’re leaving the FEIN website and entering the Slugger website!

FEIN Repair Centralization – Effective, November 1, 2017

Here at FEIN, we have always been dedicated to outstanding customer service and efficiency. As part of this ongoing commitment to excellence, FEIN will now send all repairs to our Davenport, Iowa facility. As a benefit to all of our valued customers, our manufacturing, logistics, training and, now, repair parts and service will be located in one central location. The unification of these departments will deliver faster repair turnaround times, which means YOU, our esteemed customer, can get back to work sooner.


FEIN does promise that if something goes wrong, it will quickly be repaired and running again. With an extensive network of Authorized FEIN Workshops, as well as an active internal service department, FEIN provides a swift, efficient system for service, warranties, repairs and maintenance checks.


Repair is split in two categories:

  1. Warranty
  2. Non Warranty

Warranty repair

  1. Return your machine to any FEIN dealer, providing a sales receipt (including your FEIN warranty certificate, rendered when the tool was registered online). Your local dealer can be found here.
  2. Your machine is collected from your local dealer and taken to the FEIN service department
  3. FEIN contacts the dealer to advise on the repair/replacement
  4. Machine is delivered back to the dealer ready for customer collection

Non-Warranty Repair - Authorized FEIN Workshop

For machines outside of the warranty period (one year if unregistered, three if registered):

  1. Return your machine to an authorized FEIN Workshop (find them here)
  2. The authorized FEIN Workshop will provide a binding quote for your repair
  3. Machine is repaired on the premises
  4. Collection to be arranged with the dealer

Non-Warranty Repair - Standard Dealer

For machines outside of the warranty period (one year if unregistered, three if registered):

  1. Return your machine to a FEIN dealer
  2. Dealer will contact FEIN and machine is then collected and taken to the FEIN service department
  3. FEIN contacts the dealer with binding quote for the repair
  4. The dealer contacts the owner with a quote. If accepted, the repairs will commence. If the quote is declined, the machine is returned to owner in its current state
  5. Dealer takes payment and owner collects machine once the repair is completed

Authorized FEIN Workshops can be found by clicking the appropriate boxes on the FEIN Find a dealer page.


FEIN only distributes through a dealer network. Any repair payment and contract is between the machine owner and the dealer.

Benefits:

  • Repair performed by qualified experts
  • Fast turnaround times
  • Large inventory of parts
  • 6 months warranty on the repaired parts
  • Lubrication of bearings and gearboxes


Contact
Please send ALL FEIN tools for repair and cutter remanufacturing to:

FEIN Power Tools, Inc.
2735 Hickory Grove Road
Davenport, IA 52804
Phone: 800.441.9878

fusrepairoffice@feinus.com