The FEIN magnetic drilling system.


With more than 25 years of continuous development, FEIN’s magnetic drilling technology has achieved a peak of excellence. FEIN’s 2011 acquisition of Jancy Engineering raised the bar even higher, now offering the well-known Slugger trademarked system of portable magnetic drills and annular cutters.

Now you’re leaving the FEIN website and entering the Slugger website!

No one can promise that a machine will work forever, especially in tough continuous use in an industrial scenario. But FEIN guarantees that if something should go wrong, it will soon be up and running again. With an extensive network of Authorized FEIN Workshops, as well as an active internal service department, FEIN provides a fast, efficient support for servicing, warranties, repairs and maintenance checks.


Repair is split in two categories:

  1. Warranty
  2. Non Warranty

Warranty repair

  1. Return your machine to any FEIN dealer, providing your proof of sales (including your FEIN warranty certificate – produced when the tool was registered online). Your local dealer can be found here
  2. Machine is collected from your local dealer and taken to FEIN service department
  3. FEIN contacts the dealer to advise on the repair/replacement
  4. Machine is delivered back to the dealer ready for collection

Non Warranty repair - Authorized FEIN Workshop

For machines outside of the warranty period (one year if unregistered, three if registered)

  1. Return your machine to authorized FEIN Workshop (find them here)
  2. The Authorized FEIN Workshop will provide a binding quote for your repair
  3. Machine is repaired on the premises
  4. Collection to be arranged with the dealer

Non Warranty repair - Standard Dealer

For machines outside of the warranty period (one year if unregistered, three if registered)

  1. Return your machine FEIN dealer
  2. Dealer will contact FEIN & machine is collected and taken to the FEIN service department
  3. FEIN contacts the dealer with binding quotation on the repair
  4. The dealer contacts the owner with a quote. If accepted the repair will go ahead, if not the machine is returned in its current state
  5. Payment is taken by the dealer and collection is made once the repair is complete

Authorized FEIN workshops can be found by clicking the appropriate box on FEIN Find a dealer page

Because FEIN only distributes through a dealer network the payment and contract is between machine owner and the dealer.

Benefits:

  • Repair carried out by trained technician
  • Large inventory of parts on site
  • Flexible service options
  • Fast turn around times


Contact
For all Tools, except magnetic base drills and annular cutter remanufacturing:

Fein Power Tools Repair
230 Bilmar Drive
Pittsburgh PA 15205
Phone: 877-385-6428

fusrepairoffice@feinus.com
For Magnetic base drill repairs and annular cutter remanufacturing:

FEIN Power Tools, Inc.
2735 Hickory Grove Road
Davenport, IA 52804
Phone: 800-441-9878

magdrillrepair@feinus.com